• Post a Public Question
  • Email Us
  • Login

Glowbase-mobile-logo

Glowbase-desktop-logo
  • Login

Support Center

Find useful tutorials and answers to the most frequently asked questions.

Can't find an answer?

We're here to help

Email Us
  1. Home
  2. For PhD candidates
  3. I can't reset my password. What should I do?

I can't reset my password. What should I do?

Last Updated - Jan 24, 2018 06:30PM CET

In case you forget the password to your DissGo (progress tracking platform) or recruitment platform account, you can reset it.

Nevertheless, if you get the message that you are unable to reset your password, two things could be causing this issue:    
  1. You might have registered with a different email address than the one you are trying to login with. SOLUTION: If you are in a PhD program and are using the DissGo platform- reach out to your Program Coordinator for help. They will be able to reset and share your new login data with you. If you are applying through the Glowbase recruitment platform, please contact us at support@glowbase.com
  2. It's possible that your Program Coordinator intentionally disabled your DissGo account. SOLUTION: Once again reach out to your Coordinator or whoever is in charge of the progress tracking platform at your institution. Check with them if your account is still active, and if yes, ask them to reset your login data for you.   

Did you find this article helpful?

Yes I found this article helpful
No I did not find this article helpful

Contact Us

  • Post a Public Question
  • Email Us

About

  • About us
  • Free demo
  • Privacy notice

Support

  • Knowledge base
  • Contact us

Contact us

Hagenholzstrasse 83b
8050 Zürich
Switzerland

Copyright © 2010-2019 Glowbase GmbH
Customer service software powered by Desk.com
en
results found
Do These help?
support@glowbase.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete
#eee
page_article
Glowbase
true