Glowbase Help Desk

General topics 13

• What is the minimum duration for a contract?
• What is the live demo, and how does it work?
• Can my colleagues join the live demo?
• How to add a user to the recruitment platform?
• Can we ask questions during the live demo?

View all 13

For Applicants 15

• I missed the application deadline. Can I still submit my application?
• My referee did not receive my invitation email. What can I do?
• Can I delete a request for a recommendation letter?
• My referee did not submit a recommendation letter. What can I do?
• Can I submit my application documents by email?

View all 15

For PhD candidates 10

• PhD Progress Tracking - Getting started guide for PhD students
• I am a new PhD student. How do I get access to DissGo?
• What can I do if I didn’t receive my login information?
• I can't reset my password. What should I do?
• How can I change the email address I use for my profile ?

View all 10

For Referees 3

• Can candidates see the content of a recommendation letter?
• As a referee, can I upload my pre-written letter of recommendation as a PDF?
• Do referees need to consent to a Privacy Notice?

For Coordinators and Administrators 51

• How to manage applications with the Glowbase PhD recruitment platform
• What information and documents can we request from applicants?
• What is a Milestone?
• Which Milestone types can I track?
• Why I am seeing the message ''There are no interview requests available''?

View all 51

For Integrators 14

• How do I integrate the recruitment platform into my website?
• Configure your outbound mailbox
• Why are organizations important in the PhD recruitment platform?
• What is a Role?
• How can I delete a Role?

View all 14

For Principal Investigators 13

• PhD Progress Tracking - Getting started guide for supervisors
• How can I prevent candidates from sending me their applications by email?
• How can I add and advertise my PhD positions?
• Why can't I see which applicants invited me to an interview?
• What is the difference between an ''interview invitation'' and ''interview request''?

View all 13

Privacy 4

• Is my data safe?
• Was my data ever compromised through a security breach or data leak?
• I'm applying to a PhD program. Is Glowbase in control of my data?
• List of third party services we work with

Best Practices 1

• Best Practices: How to Structure Your Admission Round