Glowbase Help Desk

Unfortunately no. Applications are cannot be accepted through the platform after the deadline. If you missed the deadline, you will have to wait for the nex...

Most likely, the email has ended up in the spam (or junk) folder. If your referee can not find your invitation email there, you might have misspelled the em...

If you request a recommendation letter, an automated email is sent to the referee. Since an email cannot be unsent, it is not possible to delete a request f...

Make sure that you contact your referees BEFORE you request a recommendation letter. Only send them the request if they have agreed to support your applicat...

We're very sorry, but this is not possible. Documents sent via email are generally not accepted; they have to be submitted through the Glowbase recruit...

Most likely, the email has ended up in the spam (or junk) folder of the email you used to register. If you cannot find your confirmation email there, you mi...

If your file is too large, we suggest you try converting it online– this has worked in all cases so far and for all types of files. Please make sure that yo...

In order to complete your application, you need to upload copies of certain diplomas (e.g. Bachelor degree, Master degree). Without these documents, your app...

The ‘’Transcript of Records’’ refers to the official certificate you receive from your university at the end of each semester. It lists all the courses you ...

If you started working on an application and decided you don't want to submit it, you can easily delete it.  Simply log into your Glowbase applicati...